FAQ
Questions,
answered.
Everything you need to know about your SensoLight.
What warranty is offered for the SensoLight?
We believe in the effectiveness and quality of SensoLight, and we want you to choose it with confidence. That’s why we offer a 14-day trial period, so you can discover the benefits of light therapy with complete peace of mind.
Is the SensoLight rechargeable? How long does it last?
Yes. SensoLight is rechargeable, so you can use it wirelessly. A full charge gives you about 4 hours of use.
How do I care for and clean my SensoLight?
To protect the globe, wash it in hot water with a smooth microfibre cloth that leaves no fibres. Moisten the cloth slightly and wring it out well.
Never use harsh cleaning products containing ammonia or alcohol: they can damage the surface of the globe.
For stubborn marks, mix a mild soap (such as Marseille soap) with water, then rinse thoroughly with the microfibre cloth. Remove any soapy traces with a dry, non-abrasive sponge. If you used deionised water, you can simply let the globe air-dry.
Is there a clinical study or scientific data on SensoLight’s effectiveness?
A clinical study carried out specifically on the Light Modulation process used by Sensora confirmed its beneficial physiological and psychological influence. Coloured light projections were shown to develop greater well-being and relaxation, better coherence and alertness, and a reduction in mood disorders.
The study concludes: “Linked to maximal performance, this combination of arousal and relaxation has commonalities with meditative states and presents great potential for therapeutic integration.”
How can I contact customer service?
Email us at info@sensolight.fr for any question or help. Your satisfaction is our priority, and we’re committed to responsive, attentive service at every step of your journey with SensoLight.
What is your privacy policy for user data?
We take the privacy and security of your data seriously, and protect your personal information in line with applicable data protection laws.
- Data collection. We only collect what we need to provide our products and services and improve your experience, such as your name, email and shipping address.
- Use of data. To process your orders, tell you about our products and services, manage your account and answer your requests for help.
- Data security. Appropriate measures protect your personal information against unauthorised access, disclosure, alteration or destruction.
- Data sharing. We never share your personal data with third parties for marketing without your explicit consent. We may share it with trusted partners, such as delivery providers, to process your order.
- Cookies. Our site may use cookies and similar technologies to improve your experience. You can manage cookie preferences in your browser settings.
- Consent. By using our site and providing your personal information, you consent to its collection, use and processing under our privacy policy.
For full details, see the privacy policy on our website.